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Returned and Refund Policy

Last updated date: April 21, 2023

This website with the URL of http://www.rioe.business (“Website/Site”) is operated by RIOE Business Pvt Ltd (“We/Our/Us”). We are committed to providing our customers with the highest quality products. However, on rare occasions, products may be found to be faulty or deficient. In such cases, we offer return and refund facilities in accordance with this Refund Policy (“Policy”).

You are advised to read our Terms and Conditions along with this Policy at the following webpage: https://rioe.business/terms-and-conditions/.

By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on this website.

Please read this Policy before making a purchase on this Website, so that you understand your rights as well as what you can expect from us if you are not happy with your purchase.

Definitions

  • “Business Days” – means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
  • “Client” – means a person who buys any goods or avails services for consideration but does not include a person who purchases such goods or avails services to resell them.
  • “Date of Transaction” – means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
  • “Website” – means this website with the URL: http://www.rioe.business.

Refund Rules

  • Every effort is made to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from our side, the order is not shipped or delivered, then such order stands cancelled, and the amount paid by you is refunded.
  • You can cancel the order after the Date of the Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
  • We will not be liable for return if you have placed the order for the wrong product model, color, or incorrect product or service.
  • When you make a qualifying return, we will refund the full amount, less the handling charges.
  • Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on our behalf.
  • If following the testing process, the product is found to be in good and unused condition, we will refund the amount (after deducting any packaging cost paid) in wallet.
  • The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
  • Once qualified, the refunds are applied to the wallet option.
  • Please note that the Digital Products, subscription cost, membership cost are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.

Products Damaged During the Transit

  • We are not liable for return or refund if the product got damaged during transit.

Order Not Confirmed but Amount Deducted

  • If the amount has been deducted and the order is not confirmed, please contact your respective bank. It takes 7 (seven) Business Days to reverse back the amount to the respective bank.
  • If the issue has not been resolved within 7 (seven) Business Days, you can contact our customer care support as follows: info@rioe.business.

Exemptions

Notwithstanding the other provisions of this Policy, we may refuse to provide repair, replacement, or refund for a product or service you purchased if:

  • The product purchased is a sale item or promotional item (discounts, giveaways, etc.).
  • The product has been used or opened.
  • The products are not in the same condition as when they were delivered.
  • Misused the product in a way that caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • Gifts or free services.
  • The product is broken, tampered with, or damaged.
  • The product is returned after the return window is closed or the Refund Period expires.
  • Any other exceptions apply under the Consumer Protection Act, 2019.

Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund:

  • Packaging Cost
  • Subscription Cost
  • Membership Cost

Rules of Returning the Product

The request for cancellation of the products can be made in the following manner:

  • Click on MY Account and select my orders and select the order(s) you placed that you wish to cancel.
  • You can send an email to info@rioe.business.
  • You can raise a support ticket for the cancellation.
  • You are eligible to return the product only if you return the products in the same condition in which you received them.
  • Pack the product properly and label the product with the order number, return address, and your address.
  • The product shall be returned in its original packaging.
  • We do not accept liability for packages damaged during the return transit. It is the client’s responsibility to pack the product properly to prevent any damage during transit.
  • The eligible returns once confirmed from our end can be sent to the following address:
    • F3/6, Madanpur Khader Extension Part III, Near Makki Masjid, New Delhi – 110076, INDIA
  • The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
  • Upon receipt of the returned product, we will test it to identify the fault you have notified us of.
  • You will receive an email or SMS notification at your email address or mobile number provided to us.

Shipping Cost

  • We provide all support to return the product. However, any cost incurred on the packaging or return of the product shall be borne by the client itself.
  • If the client is sending back the product, the risk of loss lies with the client. Proof of postage is not proof of delivery, and you are therefore strongly advised to send your package by recorded delivery, registered post, or courier.

Products Containing Your Data

  • In some cases, your data may be stored in the device you are returning to us. It is advised to take a backup and remove all your data before returning the product. We are not responsible for any loss or misuse of your data.
  • The privacy of your data supplied to us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: https://rioe.business/privacy-policy/.

Response Time

  • Refunds are normally processed within 3 Business Days after the completion of quality checks of the product returned.
  • Refunds are normally processed within 3 Business Days after checking the veracity of the refund request.
  • The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to banks or third-party service providers.

Cancellation of Return Request

  • A request for a return or refund once made can be cancelled by contacting customer care at info@rioe.business.
  • You can raise a support ticket for the cancellation of the return request.

Refusal of Return or Refund Request

  • We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.

Changes to This Policy

  • Please note that we may from time to time change the terms of this Policy and every time you wish to use this website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
  • If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes come into effect, your use of the Services indicates your agreement to be bound by the new Refund Policy.

Force Majeure

  • We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

Contact Us

For any feedback, concern, or query, you may please reach out to us at the contact details below.